Microsoft to Invest $25 Million in Affordability Over The Next Five Years

Microsoft is investing in accessibility technologies for its products. The company announced that it has set aside $25 million for the development of artificial intelligence technologies for accessibility projects.

“Around the world, only one in ten people with disabilities have access to assistive technologies and products,” Microsoft Chairman Brad Smith wrote in an official post. “By making artificial intelligence solutions more widely available, we believe that technology can have a broad impact on this important community.”

The program will have a total of five years of development expected to impact more than 1 billion people with disabilities around the world. Among the company’s concerns are ensuring that people get

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Microsoft is investing in accessibility technologies for its products. The company announced that it has set aside $25 million for the development of artificial intelligence technologies for accessibility projects.

“Around the world, only one in ten people with disabilities have access to assistive technologies and products,” Microsoft Chairman Brad Smith wrote in an official post. “By making artificial intelligence solutions more widely available, we believe that technology can have a broad impact on this important community.”

The program will have a total of five years of development expected to impact more than 1 billion people with disabilities around the world. Among the company’s concerns are ensuring that people get as much to see and hear, as to seize and still have the motor skills to use the tools of the company.

Searches will be based on experiences of users with disabilities; the goal is that they can go beyond three scenarios: work, modern life, and human relations.

With this, the program called IA for Accessibility will be started in three parameters. The first, according to Smith, is to partner with developers, universities, NGOs, and inventors to provide tools for inclusion in society, work and human relations.

With the development of new proposals, the idea is to use Microsoft’s artificial intelligence system to produce these technologies in a scalable way. Finally, the company would work with partners to include these technologies, to encourage more companies to adapt to an accessibility stance.

Recently, Microsoft introduced Translator, a tool that allows real-time speech and non-internet-speaking description that can be used by people with or without hearing.

MIT Develops Wearable Reading What You Are Thinking

In science fiction, the practice of silently saying words thought by the mind is called subvocalization. If the term does not sound familiar, think of when you read a board or a text, and the consciousness automatically reproduces the writings in the brain: it’s like you’re reading aloud inside your head, is not it?

Recently, this began to be used for purposes of interaction with computers and mobile devices, and the MIT researchers even created a wearable that measures neuromuscular signals, they are triggered when the individual does the subvocalization.

The gadget may at first appear to be just a medical device attached to the user’s face, but one can imagine that in future the size of the component will decrease and it will be allocated to the face in a more subtle way. It is also speculated that wearable can be used as a sort of wizard, with activ

In science fiction, the practice of silently saying words thought by the mind is called subvocalization. If the term does not sound familiar, think of when you read a board or a text, and the consciousness automatically reproduces the writings in the brain: it’s like you’re reading aloud inside your head, is not it?

Recently, this began to be used for purposes of interaction with computers and mobile devices, and the MIT researchers even created a wearable that measures neuromuscular signals, they are triggered when the individual does the subvocalization.

The gadget may at first appear to be just a medical device attached to the user’s face, but one can imagine that in future the size of the component will decrease and it will be allocated to the face in a more subtle way. It is also speculated that wearable can be used as a sort of wizard, with activations integrated through “Hey Siri” or “OK Google”, but for now, the system created by MIT works in a different way: with electrodes that pick up the signals that you verbalize internally, as if they were bone-conducting headphones. The idea is that the component uses the vibrations transmitted to the bones of the inner ear without obstructing the ear canal.

These signals are then sent to a computer that uses neural networks to distinguish words. So far, the system has been used to do things like use Roku, ask for weather forecasts and even report your opponent’s chess moves to get the best counterattacks. All this in complete silence, since the only interaction that exists is between the individual and his mind, and the gadget.

According to Arnav Kapur, an MIT student and lead author of the study, “the motivation for [wearable development] was to build a device with artificial intelligence – an intelligence enhancement device.” He further states that the idea the team had at the outset was that they could “have a more internal computing platform that merges humans and machines in some way and that would seem to be an internal extension of our own cognition.”

2018 is The Year of Artificial Intelligence in Household Equipment

Technology popularized by films like artificial intelligence, I Robot, and The Bicentennial Man, in which machines acquire human characteristics, Artificial Intelligence has emerged in recent years from the field of science fiction to real life. To get an idea of the industry’s potential, according to a research study by Research and Markets, the artificial intelligence solutions market will drive more than $23 billion by 2025, with a 44 percent annual growth rate.

For those who are not yet familiar with the term, it defines the area of computer science that aims to develop systems and equipment capable of simulating the human capacity to reason and consequently make decisions and perform tasks.

At the last CES (Consumer Electronics Show) in Las Vegas, the world’s largest technology fair, artificial intelligence was one of the highlights of the

Technology popularized by films like artificial intelligence, I Robot, and The Bicentennial Man, in which machines acquire human characteristics, Artificial Intelligence has emerged in recent years from the field of science fiction to real life. To get an idea of the industry’s potential, according to a research study by Research and Markets, the artificial intelligence solutions market will drive more than $23 billion by 2025, with a 44 percent annual growth rate.

For those who are not yet familiar with the term, it defines the area of computer science that aims to develop systems and equipment capable of simulating the human capacity to reason and consequently make decisions and perform tasks.

At the last CES (Consumer Electronics Show) in Las Vegas, the world’s largest technology fair, artificial intelligence was one of the highlights of the event, showing that the technology is expected to hit home appliances and electronics in 2018. Companies like LG and Samsung they announced at the event equipment such as TVs, refrigerators, stoves and washing machines with the ability to “talk” to each other, respond to voice commands and even learn from users’ habits.

A practical example of the popularization of artificial intelligence in people’s everyday lives is voice-controlled smartphones such as Amazon Echo, priced at $40 in the United States. The device, which uses a personal assistant called Alexa, allows the user to talk to the device to ask him to find and say the items of a recipe to do at lunchtime, reveal the name of a song, read news, car and thousands of other things.

And we’ll see many other equipment manufacturers including Artificial Intelligence features in their equipment in the coming months. That’s because new platforms, such as NeuroPilot (which combines hardware, software, AI processing unit and software development kit), were announced at CES. With this, the creation of devices with artificial intelligence becomes much easier and cheaper for manufacturers.

In the case of MediaTek, which provides solutions for the creation of voice-controlled devices offered by Amazon, Google, Alibaba, and Baidu, among others, the newly released MT8516 chip will offer equipment developers and manufacturers artificial intelligence capabilities for from alarm clocks to fire alarms, among other devices for home use.

Do not be alarmed if you’re talking to your refrigerator or air conditioner right away. With integrated solutions, which offer equipment manufacturers greater processing capacity, for more affordable prices, soon you will have in your home equipment capable of listening to your wishes, doing what you say and even hitting a crumb.

Should Robots Be Given a Legal Status?

Should robots be given legal status? This is the question that currently occupies the AI experts, and for a good reason, a paragraph well buried in a report of the European Parliament published in January 2017, suggests that it is necessary to assign “electronic personalities” to certain robots.

“The creation, over time, of a legal personality specific to robots, so that at least the most sophisticated autonomous robots can be considered as electronic persons responsible for repairing any damage caused to a third party; it would be conceivable to consider as an electronic person any robot that makes autonomous decisions or that interacts independently with third parties.”

Translation, this recommendation suggests that autonomous robots should be held accountable, especially in the event that these machines damage the safety of people or dam

Should robots be given legal status? This is the question that currently occupies the AI experts, and for a good reason, a paragraph well buried in a report of the European Parliament published in January 2017, suggests that it is necessary to assign “electronic personalities” to certain robots.

“The creation, over time, of a legal personality specific to robots, so that at least the most sophisticated autonomous robots can be considered as electronic persons responsible for repairing any damage caused to a third party; it would be conceivable to consider as an electronic person any robot that makes autonomous decisions or that interacts independently with third parties.”

Translation, this recommendation suggests that autonomous robots should be held accountable, especially in the event that these machines damage the safety of people or damage property.

The parties to this proposal, including builders, claim that this change is common sense. Legal status will not give robots the right to marry or to enjoy the same rights as humans. Far from it, it will equalize the AI with companies, which they already enjoy the status of “legal person,” and are treated as such in courts around the world.

But these arguments do not convince the opponents of this proposal. In a letter to the European Commission, 156 experts in artificial intelligence from 14 European countries, computer scientists, law professors and CEOs warned Brussels of the danger of implementing this proposal. According to them, assigning a legal status to robots would be “inappropriate” and pose “legal and ethical” problems.

On the side of the legislative authorities, Mady Delvaux, Vice-President of the Judicial Committee of the European Parliament and Luxembourg Socialist MEP, said that although she is not sure whether granting a legal personality is a good idea, it is increasingly convinced that the current legislation is limited and is unable to deal with the complex problems that concern the responsibility of autonomous machines. For this reason, she thinks that all options need to be explored.

A position categorically rejected by AI experts in their petition and for whom this proposal is almost heresy.

Noel Sharkey, Professor of Artificial Intelligence and Robotics at the University of Sheffield, also agrees that for builders, this proposal is a way to get rid of responsibility for the actions of their machines and the damage they do could cause.

Robots with intelligence similar to humans and capable of making decisions are still far from existing. Today, robots do better than humans in certain specific tasks, even limited applications, such as image recognition, or play the game of Go.

But these applications, although advanced, remain limited to a single domain. Playing Go, or categorizing images, is all that these machines can do, unlike humans who can both understand the language, learn to perform a variety of games, and recognize images.

Despite this reality, exaggerated media reports of advances in robotics have infiltrated public debate. As a result, lawmakers could be pushed to adopt premature regulations, alert the signatories of the letter.

Roughly, the experts accuse proponents of this proposal intentionally overestimating artificial intelligence capabilities to fool an easily impressionable audience: “From a technical point of view, this project has many biases based on an overstatement of the actual capabilities of the most advanced robots, a superficial understanding of their unpredictability and their self-learning abilities and a distorted perception of the robot by science fiction as well as recent announcements of a sensationalist press,” they say.

According to some researchers, no robot has been able to convey such incorrect notions about robotics as the robot Sophia: a humanoid robot that made its first appearance in March 2016, then was granted Saudi citizenship, a title of the United Nations and inaugurated the Security Conference in Munich this year.

“I’m not against the idea of a robot for the show,” said Sharkey, who co-wrote the letter and also co-founded the Foundation of Responsible Robotics. “But when they start training at the UN and giving the nations a misconception about what robotics can do and the state of the AI right now, it’s very, very dangerous.”

He added, “This is very dangerous for lawmakers as well. They see it and believe it because they are not engineers and there is no reason for them not to believe it. ”

Granting legal personality to robots other problems of an ethical and legal point of view: for example, the robot could then claim to human rights such as the right to dignity, the freedom to integrity, the right to remuneration or the right to citizenship.

Experts also insist that this legal status of robots cannot be compared to the model of the legal person because unlike a society, a robot has no physical person behind him to represent and direct it.

In their letter, the 156 AI experts argue that current EU civil laws are sufficient to address liability issues.

Delvaux for his part said that the idea of an electronic personality is not to give robots human rights, but to ensure that a robot is and will remain a machine with a human being in control. The project is still under discussion in Brussels:” Maybe, in the end, we will conclude that this is not such a good idea,” said Delvaux.

The Impact of Artificial Intelligence on Traditional IT Roles

Artificial intelligence and machine learning are lightening the workloads of help desk, IT security, and other typical IT tasks. Alongside the obvious benefits for companies, this trend is raising considerable concern about the long-term impact on jobs.

And the concern is not groundless. According to a recent report by Tata Consulting Services, in 12 of the 13 major vertical industries, IT is the segment that makes more use of AI, with over 46% of the IT teams of large companies that integrate artificial intelligence into their applications.

This does not mean that artificial intelligence will replace IT professionals, but that their daily activities will evolve together with AI and may require new skills.

The InterContinental Hotels Group (IHG) experience

This is already happening at the InterContinental Hotels Group (IHG), the multi

Artificial intelligence and machine learning are lightening the workloads of help desk, IT security, and other typical IT tasks. Alongside the obvious benefits for companies, this trend is raising considerable concern about the long-term impact on jobs.

And the concern is not groundless. According to a recent report by Tata Consulting Services, in 12 of the 13 major vertical industries, IT is the segment that makes more use of AI, with over 46% of the IT teams of large companies that integrate artificial intelligence into their applications.

This does not mean that artificial intelligence will replace IT professionals, but that their daily activities will evolve together with AI and may require new skills.

The InterContinental Hotels Group (IHG) experience

This is already happening at the InterContinental Hotels Group (IHG), the multinational chain that includes the Crowne Plaza and Holiday Inn hotels.

Two years ago, when Scot Whigham was appointed the director of IHG’s global IT support service, his team consisted of 35 first and second-level technical support staff. The team helped hotel employees and company staff solve problems with reservations and other back-end systems, as well as general hardware and software problems.

The staff had difficulty keeping up with the needs of society and managing emergencies. Then, at the beginning of 2016, the company undertook a major transformation to offer better self-service and scalable options as needed. Artificial intelligence was part of our transformation strategy.

IHG has implemented IPSoft Amelia, an AI-enabled service desk agent that can conduct intelligent conversations, answer questions, perform support tasks, and above all learn from experience.

The company has not fired personnel. On the contrary, it has increased staff from 35 to 115 people. However, without the platform, IHG would have to hire an additional 120 operators to meet demand.

IHG’s experience is an example of the future impact of AI on IT work, where productivity is improved, new career opportunities open up and, above all, some tasks and roles emerge that may no longer be performed by human beings in future.

Training

Unlike most chatbots, Amelia is not merely based on a list of questions and answers. With Amelia managing this “zero-level” support, humans can concentrate on more difficult problems and unusual situations. Some employees have also started to change roles: instead of answering calls, they are monitoring and training Amelia.

For employees to become familiar with the new technology, IHG used the training offered by IPSoft and other vendors, including IBM.

The opportunities offered by the AI are growing

For IT professionals, artificial intelligence technologies present significant opportunities. The ability to implement AI technology and integrate it with other tools and services to achieve maximum business value opens up new career paths. But even at a basic level, AI frees IT professionals from repetitive tasks by allowing them to devote themselves to something of higher value.

Artificial intelligence is particularly useful in heavy and repeatable tasks. On large quantities, for example, human beings get tired and do not get satisfactory results in pattern recognition. Any repetitive task, even if it seems creative, if it is based on pattern, could be done by the AI.

Nintex, for example, is adding third-party AI components, such as Microsoft’s sentiment analysis service, to its workflow automation offer. This allows companies that are not necessarily artificial intelligence experts to add these capabilities to a wide range of routine tasks.

Until a few years ago only companies with many skills and resources could afford artificial intelligence technologies. Today it’s not like that anymore; artificial intelligence is within everyone’s reach, you just need to know where to look. 2018 will be the year when artificial intelligence can be exploited by any company that has vision, motivation, and strategy to use it.

According to Gartner, by 2019 more than 10 percent of IT customer service employees will write scripts for interactions with bots, and by 2020, 20 percent of companies will dedicate part of their workforce to monitoring neural networks.

Some companies will also benefit from a broader use of artificial intelligence, which may require specific training.

PayPal uses artificial intelligence and machine learning to ” add efficiency to everything from risk management to customer life cycle management. But today there is a lack of talent in artificial intelligence compared to the question.

A new economy based on AI

For most companies, it is preferable to use Google, Microsoft, IBM and other vendors to develop their own translation, chat, or image recognition engines.

Companies also need to consider whether artificial intelligence can be applied to their core business. A manufacturing company, for example, can use AI to derive useful insights for the creation of its products. Today, AI technologies offer opportunities for companies, business models, products and services that once did not exist.

Prepare for the age of AI

In companies that take advantage of new technologies, artificial intelligence can free IT professionals from routine activities. This means that they can engage in higher value activities, which may also require additional training.

According to the TCS report, 80 percent of the executives surveyed are currently investing in AI, and nearly 100 percent expect to do so by 2020.

Experts suggest to IT professionals who want to secure a brilliant career of expanding their preparation including business and communication skills, focusing on growth areas such as cybersecurity or developing greater expertise in their industry.

In cybersecurity, in the next few years there will be about two million jobs that will remain vacant. But artificial intelligence will become an important component of information security, since it is a technology that can support cybersecurity professionals.

According to McKinsey, the AI could help create 20 to 50 million new jobs globally, both as internal IT staff to companies as external consultants or outsourced.

Cloud and automation are the real threats

Some traditional IT jobs could disappear, according to experts, but not because of artificial intelligence – not for the time being, at least.

Automation, outsourcing and cloud technologies will have a much wider impact on the short term. Consider CRM systems. Companies used to develop CRM internally or with on-premise software. When they moved to Salesforce, all the internal support and administration tasks related to the CRM disappeared.

Many companies still operate legacy systems, systems that work and companies have invested heavily. But at some point these systems will collapse under their own weight. Either the company goes bankrupt, or decides to start over with a new infrastructure. And the cost for developing and starting something new has decreased substantially: it’s just a matter of time before it is forced to update itself.

With all the news about recent advances in speech recognition, linguistic translation, image processing, pattern recognition, and of course, in self-driving cars, many people predict a cataclysm based on artificial intelligence, a scenario in which human beings will become obsolete.

Manual, repetitive and routine activities will be automated. And when all these things are automated, it’s important to be ready where we can add value.

How And Why 5G Technology Will Change Our Lives

In 2020, most advanced cities will enter the world of 5G and will be projected into the future: it will be possible to travel 1000 times faster than you are now using 4G technology! To give a realistic example: a two-hour film can be downloaded in 30 seconds. 5g not only speeds up connections, but it can also really change our lifestyle habits!

Change of infrastructure

Before seeing how the 5G can change the future, let’s see how it will work.

The infrastructure system used by the 5G network will be different than in the past: just cells and antennas communicating with cables and fiber, but more cells and more antennas, located at strategic points to create a denser network of cells and signal rebounds.

To avoid signal interference, at a bureaucratic level it was decided to use very high-frequency waves, which travel on a spectrum that

In 2020, most advanced cities will enter the world of 5G and will be projected into the future: it will be possible to travel 1000 times faster than you are now using 4G technology! To give a realistic example: a two-hour film can be downloaded in 30 seconds. 5g not only speeds up connections, but it can also really change our lifestyle habits!

Change of infrastructure

Before seeing how the 5G can change the future, let’s see how it will work.

The infrastructure system used by the 5G network will be different than in the past: just cells and antennas communicating with cables and fiber, but more cells and more antennas, located at strategic points to create a denser network of cells and signal rebounds.

To avoid signal interference, at a bureaucratic level it was decided to use very high-frequency waves, which travel on a spectrum that is practically unused to date.

Changing the infrastructure will necessarily have to change the tools to connect to the network: smartphones and tablets will have antennas dedicated to 5G.

Change of paradigm

The world in 5G will be hyper-connected, at a speed that we still can not imagine. If the 4G network, designed to improve in aspects such as IP telephony (VoIP), video conferencing and cloud computing, as well as streaming video and online gaming, was already a big step forward compared to 3G, with the introduction of the 5G network will be a real paradigm shift that will affect not only the speed of connection, but many aspects of people’s private and public life, starting from the definitive explosion of the Internet of Things that will revolutionize our way of living the world.

5G and Entertainment

One of the main areas that will be shocked by the 5G is definitely the entertainment world, which will also be one of the first sectors to use technology.

Sport is entertainment, one of the most concrete areas in which we already have two examples of using the 5g network. At the Pyeongchang Olympics the first contents were made with this technology (for example HD videos with drones during the opening ceremony), and at the 2018 World Cup in Russia the 5G network is expected to be integrated.

Huawei and Megafon have taken on the task of creating the necessary infrastructures that will bring enormous benefits to both sports – FIFA has officially introduced the Var and a faster connection will allow immediate answers – that insecurity. In real time, the spectators and the places around the stadium can be controlled through facial recognition and mass monitoring, all thanks to a simple smartphone.

5G for AI, AR, and VR

AI, AR, and VR are two realities that cannot yet make the leap in quality and become mainstream due to the demand for high capacity and bandwidth. The 5G network will, therefore, be the turning point for the large-scale explosion of technologies using Artificial Intelligence, Augmented and Virtual Reality.

In terms of Artificial Intelligence, 5G will contribute significantly to the development of unmanned driving. Autonomous vehicles to make correct decisions are certainly based on the brain driven by Artificial Intelligence but also on access to the network, to process data on the cloud.

Doing it with the frequency spectrum of 5G will allow you to respond to the input of the territory quickly, probably even more than what the human brain would do.

Mark Zuckerberg has declared that VR will be the “killer application” for the 5g and has announced Facebook Spaces, a new mode of interaction that will make use of the Oculus to catapult its users into real virtual spaces, allowing a new kind of interaction with your contacts.

The 5G is an opportunity to enrich the user experience on the mobile use, mostly regarding gaming, with both games in the style of Pokemon Go for the mobile e-sports, which is still a niche within a niche of and -sports, but with an assured future.

5G and the Internet of Things

The hyper-connectivity guaranteed by the 5G will encourage the growth of the Internet of Things (IoT) and improve the communication between the various devices connected to the network: we think of Smart Home and the potential for control, security, and management of your home remotely.

With a simple smartphone faster and more powerful, we will be able to simultaneously manage all home automation appliances in our home, without the application blocking as is now happening with the 4G.

In this perspective, the evolution of a world in 5G will be very positive also in terms of Green Economy : Smart Home, Smart City, Smart Grid, will finally be not only the beautiful terms and abstract concepts to fall in love and dream but reality concrete in which we will live, where consumption and energy will also be optimized thanks to the development of the networks.

In 2020, Artificial Intelligence Will Create More Jobs Than it Will Eliminate

According to Gartner, 2020 will be a crucial year in the occupational dynamics related to artificial intelligence. The number of jobs affected by Artificial Intelligence varies by sector; until 2019 health care, the public sector and education will see an ever-increasing demand for labor, while production will be hit hardest. Starting in 2020, the creation of jobs linked to the artificial intelligence will pass into positive territory, reaching two million new jobs in 2025.

Many significant innovations in the past have been associated with a transitional period of temporary job loss, followed by recovery; that’s why business transformation and artificial intelligence will probably follow this route. Artificial intelligence will improve the productivity of many jobs, eliminating millions of medium and low-level positions, but also create millions of new high-quality positions.

Unfortunately, alarmism about job lo

According to Gartner, 2020 will be a crucial year in the occupational dynamics related to artificial intelligence. The number of jobs affected by Artificial Intelligence varies by sector; until 2019 health care, the public sector and education will see an ever-increasing demand for labor, while production will be hit hardest. Starting in 2020, the creation of jobs linked to the artificial intelligence will pass into positive territory, reaching two million new jobs in 2025.

Many significant innovations in the past have been associated with a transitional period of temporary job loss, followed by recovery; that’s why business transformation and artificial intelligence will probably follow this route. Artificial intelligence will improve the productivity of many jobs, eliminating millions of medium and low-level positions, but also create millions of new high-quality positions.

Unfortunately, alarmism about job losses confuses artificial intelligence with automation, which obscures the most significant benefit of AI: a combination of human and artificial intelligence in which both complement each other.

IT managers should not just focus on the expected net increase in jobs. With every investment in artificial intelligence technologies, they must if ever consider which jobs will be lost, which jobs will be created and how the IA will transform the way workers collaborate with others, make decisions and lead to work is finished.

Gartner identified further forecasts of the impact of AI at the workplace. Artificial intelligence has already been applied to highly repeatable tasks where it is possible to analyze large amounts of observations and decisions to create patterns. However, applying AI to a less routine work that is more varied due to the lower repeatability will soon start to produce superior benefits.

The AI applied to this type of work is more likely to assist humans than to replace them, as combinations of humans and machines will work more effectively than human experts or machines are driven by artificial intelligence do. they work separately.

By 2022, one in five workers in predominantly non-routine tasks will rely on the AI to do a job. Using artificial intelligence to automatically generate a weekly status report or select the first five emails in the inbox certainly does not have the same wow factor of treating a disease, which is why these practical uses short-term go unnoticed.

Businesses are just starting to seize the opportunity to improve non-routine work through artificial intelligence by applying it to generic tools. Once so-called knowledge workers incorporate artificial intelligence into their work processes as in the case of a virtual secretary or intern.

By leveraging technologies such as artificial intelligence and robotics, retailers will use intelligent process automation to identify, optimize and automate the laborious and repetitive activities currently being carried out by human beings, reducing labor costs through efficiency from headquarters to distribution centers and stores.

However, Gartner’s research suggests that many consumers still prefer to interact with an experienced sales clerk when they visit a store, particularly in specialized sectors like home, health, and cosmetics, where trained employees and experts can have a significant impact on customer satisfaction. Even if they reduce the labor used for other operations, retailers will find it difficult to eliminate traditional sales consultants.

Retailers will be able to save on jobs by eliminating highly repetitive and transactional tasks, but they will have to reinvest some of these savings into expert trainers that can improve the customer experience. That’s why many retailers will come to consider artificial intelligence as a way to enrich customers’ experiences rather than removing humans from any process.

In 2021, the AI will generate $ 2.9 billion of commercial value and will recover 6.2 billion hours of worker productivity. However, some industries, such as outsourcing, are witnessing a fundamental change in their business models, so cost reduction due to AI and the resulting improvement in productivity must be reinvested to allow for rethinking and finding new business model opportunities.

The AI can take on repetitive and mundane tasks by freeing humans for other activities, but the symbiosis of humans with artificial intelligence will be more nuanced and will require reinvestments and re-thinking rather than simply automating existing practices. Rather than having a machine that replicates the steps that a human performs to achieve a particular judgment, the entire decision-making process can be reworked to utilize the strengths and weaknesses of both the machine and the human being, so to maximize value generation and redistribute decision-making to increase agility.